Somm's Cellars FAQs
Do you ship internationally?
At this stage, we generally do not offer international shipping. However, if you would like to purchase our products and require delivery overseas, please contact us directly. We can assist you by recommending a third-party service to handle the shipping on your behalf.
Cancellation policy and how do I cancel my subscription?
You can cancel or stop your subscription at any time by sending email to info@sommcellars.co.nz. There are no cancellation fees or minimum continuation periods, so feel free to try it out for as little as one month. If you cancel after the closing date, you will be charged from the following month. All prices include GST.
What if I do not like the taste of one of the wines.
Can I get a refund?
We’re excited to share new wines with you and we certainly hope you enjoy them all. But we also believe that tasting a full spectrum of styles and profiles is an important part of learning what you love (so you can drink well always, anywhere, forever - that’s the goal). So strictly speaking we don’t issue refunds for bottles you aren’t digging, but if there’s something you really don’t love we want to know so please reach out to us at info@sommcellars.co.nz. We will do our best to accommodate your needs.
Unfortunately, when consuming wine, you may encounter faulty or defective wines. Under the Consumers Guarantees Act we will replace goods that are not of merchantable quality. If you are not satisfied in regards to your purchase(s) please feel free to contact us at info@sommcellars.co.nz.
(*we will require a receipt or proof of purchase.)
Alternatively, as another option for our future, click on Add a note in the Cart and tell us about your wine style and preferences and it will help us choose the right wine for your next delivery.
How long does it take to process an order?
Please allow 1-3 days for your order to be processed for shipping, once payment is received. We make every effort to fulfill orders as quickly as possible.
How about delivery?
Central Auckland will be delivered by us as far as possible. Otherwise, we use NZ Post for delivery. According to recent information we have received, delivery to the North Island takes a few days and to the South Island about a week, depending on the location. We will post any further updates here as soon as we have them. Click here for details.
I live out side of the NZ, Can I still join Somm Subscription?
Unfortunately we currently ship inside the NZ only.
What if I have a different question?
Please reach out to us at info@sommcellars.co.nz.