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アセルカデ

Privacy Policy

Last updated: 17 July 2026

At Somm Cellars Limited, your privacy is important to us.

This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when you visit our website, purchase our products, subscribe to our communications, attend our events or otherwise interact with us.

We handle personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.


WHO WE ARE

Somm Cellars Limited is a New Zealand online bottle shop based in Auckland.

For privacy enquiries, access or correction requests, or complaints, please contact:

Privacy Officer
Somm Cellars Limited
Auckland, New Zealand
Email: info@sommcellars.co.nz


PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information including:

  • Your name;

  • Email address;

  • Telephone number;

  • Billing and delivery addresses;

  • Order and purchase history;

  • Delivery instructions;

  • Gift recipient information;

  • Marketing preferences;

  • Communications and enquiries you send to us;

  • Information relating to returns, refunds, damaged products or delivery claims;

  • Age or identification information where reasonably required for alcohol sales or delivery;

  • Account or membership details;

  • Information provided when entering a promotion, competition, tasting or event;

  • Website usage, device, browser, IP address and cookie information; and

  • Payment and transaction information.

Where payments are processed by a third-party payment provider, Somm Cellars Limited may not receive or store your complete payment card details.


HOW WE COLLECT PERSONAL INFORMATION

We generally collect personal information directly from you when you:

  • Place an order through our website;

  • Create an account;

  • Subscribe to our email communications;

  • Contact us by email, telephone, social media or through our website;

  • Attend one of our tastings, shows or events;

  • Enter a promotion or competition;

  • Request a recommendation, quotation or service;

  • Make a return, refund or delivery claim; or

  • Otherwise provide information to us.

We may also collect information automatically through cookies, analytics tools and similar website technologies.


INFORMATION COLLECTED FROM ANOTHER PERSON

In some circumstances, we may receive personal information about you from another person.

For example, this may happen when:

  • Someone purchases a gift for you;

  • A customer provides your details as the recipient of an order;

  • Someone makes an enquiry or booking on your behalf;

  • A business customer provides details for one of its employees or representatives;

  • A courier or delivery provider supplies updated delivery information; or

  • A payment, website or service provider supplies information required to complete or verify a transaction.

Where required by the Privacy Act 2020, we will take reasonable steps to make sure you are aware that we have collected your information, why it was collected, who may receive it and your rights to access and correct it.

Please only provide another person’s information to us where you are authorised to do so and where the person would reasonably expect their information to be used for the relevant purpose.


WHY WE COLLECT AND USE YOUR INFORMATION

We collect and use personal information where it is reasonably necessary for our business activities, including to:

  • Process, confirm and fulfil your orders;

  • Arrange payment, delivery, collection, returns, replacements and refunds;

  • Contact you about your order or delivery;

  • Verify that legal age requirements for purchasing or receiving alcohol have been met;

  • Respond to questions, requests and complaints;

  • Provide product recommendations and customer service;

  • Operate subscriptions, memberships, tastings, events and promotions;

  • Maintain business, accounting and transaction records;

  • Prevent fraud, misuse and unauthorised transactions;

  • Improve our website, products and services;

  • Understand how customers use our website;

  • Maintain the security and functionality of our website;

  • Comply with our legal and regulatory obligations; and

  • Protect our legal rights and the safety of our customers, staff and business.

If you do not provide information that is reasonably required to process an order, verify age, arrange delivery or comply with the law, we may be unable to provide the relevant product or service.


EMAIL MARKETING AND PROMOTIONAL COMMUNICATIONS

We will only use your personal information to send promotional emails, product releases, special offers, event information or other marketing communications where:

  • You have expressly opted in to receive them; or

  • We are otherwise permitted to do so under New Zealand law.

Purchasing a product from Somm Cellars Limited does not, by itself, automatically subscribe you to our marketing communications.

You may unsubscribe at any time by:

  • Selecting the unsubscribe link in one of our promotional emails; or

  • Contacting us at info@sommcellars.co.nz.

Unsubscribing from marketing communications will not prevent us from sending transactional communications that are reasonably necessary to process an order, arrange delivery, administer an account or respond to your enquiry.


COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to:

  • Enable essential website and shopping-cart functions;

  • Remember your preferences;

  • Maintain website security;

  • Understand how visitors use our website;

  • Measure website and marketing performance; and

  • Improve our products, services and online experience.

Some cookies are necessary for our website to function. Other cookies may be used for analytics, functionality or marketing purposes.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including the ability to place an order or use particular features.


WHO WE MAY SHARE YOUR INFORMATION WITH

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to:

  • Courier and delivery providers;

  • Website, e-commerce and hosting providers;

  • Payment processors and financial institutions;

  • Email marketing and customer communication providers;

  • Website analytics and technology providers;

  • Accountants, insurers, professional advisers and service contractors;

  • Importers, distributors or producers where necessary to investigate a product-quality issue;

  • Regulatory authorities, government agencies, law-enforcement agencies or courts where required or authorised by law; and

  • A purchaser or adviser involved in a proposed sale, restructuring or transfer of all or part of our business.

We only provide service providers with the information reasonably required for them to perform their services.

Service providers may process information on our behalf and are expected to handle it securely and only for the purposes for which it was provided.


OVERSEAS SERVICE PROVIDERS

Some of the service providers we use may store or process personal information outside New Zealand.

These may include website, cloud-storage, payment, email-marketing, analytics or technology providers.

Where personal information is disclosed outside New Zealand, we will take reasonable steps to ensure that the information is protected in a manner consistent with the Privacy Act 2020 or that another lawful basis for the disclosure applies.

The privacy and data-protection laws of another country may differ from those of New Zealand.


SECURITY OF PERSONAL INFORMATION

We take reasonable administrative, technical and physical measures to protect personal information against:

  • Loss;

  • Unauthorised access;

  • Unauthorised disclosure;

  • Misuse;

  • Alteration; and

  • Destruction.

Access to personal information is limited to Somm Cellars Limited staff, contractors and service providers who require access for an authorised business purpose.

However, no internet transmission, website, email service or electronic storage system can be guaranteed to be completely secure.

Please contact us promptly if you believe that your account or personal information may have been accessed or used without authorisation.


PRIVACY BREACHES

If a privacy breach occurs, we will take reasonable steps to contain and assess the breach and reduce any potential harm.

Where a breach has caused, or is likely to cause, serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.


RETENTION AND DELETION

We retain personal information only for as long as it is reasonably required for:

  • The purpose for which it was collected;

  • Providing our products and services;

  • Maintaining appropriate business and transaction records;

  • Resolving disputes or complaints; and

  • Meeting legal, tax, accounting and regulatory requirements.

When personal information is no longer reasonably required, we will securely delete, destroy or anonymise it where practicable.

Some information may remain in secure backups until those backups are routinely deleted or overwritten.


ACCESSING YOUR PERSONAL INFORMATION

You have the right to ask whether we hold personal information about you and to request access to that information.

To make an access request, please email our Privacy Officer at:

info@sommcellars.co.nz

We may need to confirm your identity before providing information.

We will respond to your request in accordance with the Privacy Act 2020. In some limited circumstances, the law may allow or require us to withhold certain information.


CORRECTING YOUR PERSONAL INFORMATION

You have the right to ask us to correct personal information that you believe is inaccurate, incomplete or out of date.

Please contact us at info@sommcellars.co.nz and explain which information you would like corrected.

If we do not agree to make the requested correction, you may ask us to attach a statement of correction to the information where required by law.


THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

Once you leave our website, Somm Cellars Limited does not control how another website collects, uses, stores or protects your personal information.

This Privacy Policy does not apply to third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.


SOCIAL MEDIA

If you communicate with us through a social-media platform, the platform may collect and handle your information in accordance with its own privacy policy.

Information you post publicly on social media may be visible to other users. Please avoid posting sensitive personal information publicly when contacting us.


PEOPLE UNDER 18

Our alcoholic products are intended only for persons aged 18 years or over.

We may request age or identification information where reasonably necessary to verify that a purchaser or recipient meets New Zealand’s legal requirements for purchasing or receiving alcohol.


CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal obligations.

The updated version will be published on our website with a revised “Last updated” date.


PRIVACY QUESTIONS OR COMPLAINTS

Privacy Officer
Somm Cellars Limited
11B Richard Street
Westmere, Auckland
New Zealand
Email: info@sommcellars.co.nz


If you are not satisfied with our response, you may make a complaint to the New Zealand Office of the Privacy Commissioner.

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